Embracing Retail Hospitality: A Conversation

Fostering human connections is easier said than done, both online and in-store. Online, tech sometimes feels like that awkward robot trying too hard to be your friend. In-store, finding (and keeping) staff who genuinely care about customers can feel like hunting for unicorns. But fear not! This session brings you a conversation with two senior leaders from brands that have cracked the code on customer hospitality. They’ll share how they have instilled hospitable retail experiences in their businesses —and why it’s paying off big time for their businesses.