Store Operations that Blend Engagement and Efficiency

Today’s shoppers are pros at juggling IRL and digital—they’re equally at home in both worlds. But they still expect an in-store experience that’s as smooth as they are. Even the slickest, most experiential physical store visit can go downhill fast with confusing layouts, unhelpful staff, or checkout headaches. In this session, an industry expect will share brand new capability benchmarking research on the topic, before two store execs each discuss how they are optimizing operations to make stores easy to navigate, frustration-free, and full of delight for those savvy customers, and the technologies supporting them in this work.