Track Keynote: Optimizing Store Experiences for Gen Z and Beyond
The physical store is alive and well—especially with nearly 85% of U.S. retail sales still happening in brick-and-mortar spots. But shoppers want more than just a place to buy stuff. They’re looking for fun experiences, unique offerings, curated finds, and seamless cross-channel shopping. This session will feature a conversation with the leader of a luxury brand that is bringing the “wow” factor to stores today. She'll share how she thinks about shopper wants and needs to cultivate unique store experiences that both delight and drive sales.
Thursday 27 March 14:25 - 14:45 Inspiration
Physical and Digital in an Era of Unified Commerce
The physical store is alive and well—especially with nearly 85% of U.S. retail sales still happening in brick-and-mortar spots. But shoppers want more than just a place to buy stuff. They’re looking for fun experiences, unique offerings, curated finds, and seamless cross-channel shopping. This session will feature a conversation with the leader of a luxury brand that is bringing the “wow” factor to stores today. She'll share how she thinks about shopper wants and needs to cultivate unique store experiences that both delight and drive sales.
Inspiration US/Pacific
