Adriana Bourgoin

Chief Customer Strategy Officer, Commerce Cloud Salesforce

Adriana Bourgoin is the Chief Customer & Strategy Officer for Salesforce Commerce Cloud, where she partners with global brands to accelerate digital transformation. Throughout her career, she has led and scaled digital businesses for private equity and venture-backed firms, guiding companies through critical operating model shifts and business reinvention. Her foundation in digital innovation began with the launch of washingtonpost.com, followed by senior leadership roles at AOL/Time Warner, National Geographic, and Meredith. Beyond the boardroom, Adriana is the author of the novel Nine Months in August. A graduate of Smith College and the London School of Economics, she is recognized for her ability to translate complex challenges into clear, actionable strategies that drive growth and customer impact.