2027 Agenda

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10:00 - 10:10
Monday, March 22
Mainstage
Add to calendar 03/22/2027 10:00 03/22/2027 10:00 Welcome To Shoptalk Opening Remarks & State of Retail Mainstage US/Pacific

10:10 - 10:30
Monday, March 22
Mainstage
Add to calendar 03/22/2027 10:10 03/22/2027 10:10 Keynote Session Mastering Customer Experience Mainstage US/Pacific

10:30 - 10:50
Monday, March 22
Mainstage
Add to calendar 03/22/2027 10:30 03/22/2027 10:30 Keynote Session: Operational Excellence Mainstage US/Pacific

10:50 - 11:10
Monday, March 22
Mainstage
Add to calendar 03/22/2027 10:50 03/22/2027 10:50 Keynote Session Retail In The Age Of AI Mainstage US/Pacific

11:10 - 11:20
Monday, March 22
Mainstage
Add to calendar 03/22/2027 11:10 03/22/2027 11:10 Shoptalk 2027 - Day 1 A Virtual Store Tour Mainstage US/Pacific

Add to calendar 03/22/2027 14:10 03/22/2027 14:10 Designing The Digital Store: Aligning Tech Priorities To Your Unique Customers' Preferences Track 3 US/Pacific

14:10 - 14:30
Monday, March 22
Track 4
Add to calendar 03/22/2027 14:10 03/22/2027 14:10 How Executives Create And Maintain A Culture Of Innovation Track 4 US/Pacific

Add to calendar 03/22/2027 14:10 03/22/2027 14:10 Personalized Commerce: Digital Leaders That Have Redefined Value & Relevence Track 1 US/Pacific

Add to calendar 03/22/2027 14:10 03/22/2027 14:10 The New State Of MarTech: How AI Improves ROI Of Acquistion & Retention Track 2 US/Pacific

Add to calendar 03/22/2027 14:30 03/22/2027 14:30 Beyond Products: Building Customer Connections Through Value-Added Services Track 4 US/Pacific

Add to calendar 03/22/2027 14:30 03/22/2027 14:30 Mapping The New Customer Journey: From Product Discovery To Social Commerce Track 1 US/Pacific

Add to calendar 03/22/2027 14:30 03/22/2027 14:30 Strategies For Digital Data Collection In Physical Retail Environments Track 3 US/Pacific

Add to calendar 03/22/2027 14:30 03/22/2027 14:30 The Creator Economy: Achieving Growth Through Modern Storytelling Track 2 US/Pacific

Add to calendar 03/22/2027 15:00 03/22/2027 15:00 Redefining The Role Of The Associate To Meet The Needs Of Today's Digitally Savvy Shoppers Track 3 US/Pacific

Add to calendar 03/22/2027 15:00 03/22/2027 15:00 Rethinking The Metrics That Matter: From Conversion to Consideration Track 1 US/Pacific

Add to calendar 03/22/2027 15:00 03/22/2027 15:00 Synthetic Personas: Marketing's New Tool For Accelerating Customer Insights Track 2 US/Pacific

Add to calendar 03/22/2027 15:00 03/22/2027 15:00 The C-Suite Mindset: Adopting the DNA of Successful AI-Enabled Startups Track 4 US/Pacific

Add to calendar 03/22/2027 15:30 03/22/2027 15:30 How CMOs Can Rethink Attribution Modeling With AI Platforms In The Mix Track 2 US/Pacific

Add to calendar 03/22/2027 15:30 03/22/2027 15:30 Retail Leaders: Making Memberships Work As A Model For Achieving Customer Loyalty Track 4 US/Pacific

Add to calendar 03/22/2027 15:30 03/22/2027 15:30 Talent & Tech Requirements For A High-Performance Commerce Team Track 1 US/Pacific

15:30 - 15:40
Monday, March 22
Track 3
Add to calendar 03/22/2027 15:30 03/22/2027 15:30 Transforming Store Operations Through Emerging Technology Track 3 US/Pacific

Add to calendar 03/22/2027 15:50 03/22/2027 15:50 AI & Its Impact On The Future Of Product Assortment Strategies Track 3 US/Pacific

Add to calendar 03/22/2027 15:50 03/22/2027 15:50 Building Your Brand's Business Case For An AI Center Of Excellence Track 4 US/Pacific

Add to calendar 03/22/2027 15:50 03/22/2027 15:50 How Retailers & Brands Build Sustainable Value Into Mobile App Experiences Track 1 US/Pacific

Add to calendar 03/22/2027 15:50 03/22/2027 15:50 The Real Value & Challenges Of Retaining Authenticity In Brand Marketing Track 2 US/Pacific

Add to calendar 03/22/2027 16:10 03/22/2027 16:10 How AI Has Changed Capabilities Of Commerce, OMS, POS, & Delivery Platforms Track 1 US/Pacific

Add to calendar 03/22/2027 16:10 03/22/2027 16:10 How Retailers Rationalize The Right Mix Of Owned, Marketplace, & Dropship Inventory Track 3 US/Pacific

Add to calendar 03/22/2027 16:10 03/22/2027 16:10 Programmatic Advertising: The Talent and Tools Needed for Tomorrow Track 2 US/Pacific

Add to calendar 03/22/2027 16:10 03/22/2027 16:10 The Future Of Retail Data: Unstructured, Unrestrained, and Wildly Unpredictable Track 4 US/Pacific

Add to calendar 03/22/2027 16:40 03/22/2027 16:40 AI & Data Intelligence: The Tools & Tech That Are Enabling Competitive Advantage Track 4 US/Pacific

Add to calendar 03/22/2027 16:40 03/22/2027 16:40 AI ROI: Retailers Reveal Results Of AI Investments & Innovational Change Track 1 US/Pacific

Add to calendar 03/22/2027 16:40 03/22/2027 16:40 Best Practices For Returns Strategies To Maximize Revenue Retention Track 3 US/Pacific

Add to calendar 03/22/2027 16:40 03/22/2027 16:40 Employee-Generated Content: How Leaders Inspire An Internal Community Of Creators Track 2 US/Pacific

17:00 - 17:20
Monday, March 22
Track 2
Add to calendar 03/22/2027 17:00 03/22/2027 17:00 Defining a Distinct Brand Voice for Your Social Series Track 2 US/Pacific

Add to calendar 03/22/2027 17:00 03/22/2027 17:00 Expedited Last-Mile Delivery: The Value, Opportunities, & Challenges Track 3 US/Pacific

Add to calendar 03/22/2027 17:00 03/22/2027 17:00 Keeping Knowledge Workers "In The Loop" When Information Becomes Automated Track 4 US/Pacific

17:00 - 17:20
Monday, March 22
Track 1
Add to calendar 03/22/2027 17:00 03/22/2027 17:00 Tech Investments That Retailers & Brands Are Making Today Track 1 US/Pacific

Add to calendar 03/23/2027 10:45 03/23/2027 10:45 CMOs Strategies For Retaining Customer Attention When Content Becomes Ubiquitous Track 2 US/Pacific

Add to calendar 03/23/2027 10:45 03/23/2027 10:45 Digital Innovators: How To Design Best-In-Class Customer Experiences Track 1 US/Pacific

Add to calendar 03/23/2027 10:45 03/23/2027 10:45 Executives' Guide To Agentic AI: What It Is And Where Retailers Need To Start Track 4 US/Pacific

Add to calendar 03/23/2027 10:45 03/23/2027 10:45 Six Strategic Initiatives Every Retail Leader Should Evaluate To Transform Stores Track 3 US/Pacific

11:05 - 11:25
Tuesday, March 23
Track 3
Add to calendar 03/23/2027 11:05 03/23/2027 11:05 Building Stores Designed To Improve Conversion Across Channels Track 3 US/Pacific

Add to calendar 03/23/2027 11:05 03/23/2027 11:05 Loyalty Programs: Incremental Impacts Of Transactional Vs. Relationship-Based Offerings Track 2 US/Pacific

11:05 - 11:25
Tuesday, March 23
Track 4
Add to calendar 03/23/2027 11:05 03/23/2027 11:05 Preparing Your Business Strategy For The Impact Of Agentic AI Track 4 US/Pacific

Add to calendar 03/23/2027 11:05 03/23/2027 11:05 The Streaming Storefront: Selling On Social Platforms As Part Of A Commerce Strategy Track 1 US/Pacific

11:35 - 11:55
Tuesday, March 23
Track 1
Add to calendar 03/23/2027 11:35 03/23/2027 11:35 A Digital Leader's Guide To The Impact Of AI On Commerce Roles Track 1 US/Pacific

Add to calendar 03/23/2027 11:35 03/23/2027 11:35 Accelerating & Elevating Expertise: How AI Is Helping Retailers Train & Maintain Associates Track 3 US/Pacific

Add to calendar 03/23/2027 11:35 03/23/2027 11:35 How CMOs Rationalize The Marketing Tech Stack To Keep Budgets Intact Track 2 US/Pacific

Add to calendar 03/23/2027 11:35 03/23/2027 11:35 Innovatve Startup Tech: What Retail & Brand Leaders Are Most Excited About Track 4 US/Pacific

Add to calendar 03/23/2027 11:55 03/23/2027 11:55 Build vs. Buy: How Decision Makers Are Rethinking Tech Direction In The Age Of AI Track 4 US/Pacific

Add to calendar 03/23/2027 11:55 03/23/2027 11:55 Build vs. Buy: How Decision Makers Are Rethinking Tech Direction In The Age Of AI Track 4 US/Pacific

Add to calendar 03/23/2027 11:55 03/23/2027 11:55 Personalized Marketing: What Successful Strategies Have In Common Track 2 US/Pacific

Add to calendar 03/23/2027 11:55 03/23/2027 11:55 Strategies For Converting And Sustaining Subscription Service Customers Track 1 US/Pacific

Add to calendar 03/23/2027 11:55 03/23/2027 11:55 The Store As A Fulfillment Center: Best Practices For Maximizing Profits and Minimizing Costs Track 3 US/Pacific

12:25 - 12:45
Tuesday, March 23
Track 3
Add to calendar 03/23/2027 12:25 03/23/2027 12:25 AI & Its Impact On The Future Of Product Assortment Strategies Track 3 US/Pacific

Add to calendar 03/23/2027 12:25 03/23/2027 12:25 Full-Funnel Retail Media Programs That Work For Retailers And Brands Track 2 US/Pacific

Add to calendar 03/23/2027 12:25 03/23/2027 12:25 KPIs vs. OKRs: How C-Level Exexutives Find The Right Balance For Measuring Success Track 4 US/Pacific

12:25 - 12:45
Tuesday, March 23
Track 1
Add to calendar 03/23/2027 12:25 03/23/2027 12:25 The State Of Headless Commerce & The Future Of Platforms Track 1 US/Pacific

Add to calendar 03/23/2027 12:45 03/23/2027 12:45 Building and Maintaining a Solid Reputation in the Era of AI Search US/Pacific

Add to calendar 03/23/2027 12:45 03/23/2027 12:45 Capturing Customer ID: Best Practices That Lead To Enriched Customer Profiles Track 4 US/Pacific

Add to calendar 03/23/2027 12:45 03/23/2027 12:45 Retaining Control With A Strategic Mix Of Owned Marketplace & Dropship Inventory Track 3 US/Pacific

Add to calendar 03/23/2027 12:45 03/23/2027 12:45 Winning Media-Motivated Consumers: Using Video And Audio To Increase Conversion Track 1 US/Pacific

Add to calendar 03/23/2027 13:15 03/23/2027 13:15 Making The Move From Personas To Profiles With Individualized Customer Understanding Track 4 US/Pacific

Add to calendar 03/23/2027 13:15 03/23/2027 13:15 Retail Media: Data-Driven Insights For Channel Mix Decision-Making US/Pacific

13:15 - 13:35
Tuesday, March 23
Track 3
Add to calendar 03/23/2027 13:15 03/23/2027 13:15 Returns Practices & Policies to Maximize Revenue Retention Track 3 US/Pacific

Add to calendar 03/23/2027 13:15 03/23/2027 13:15 The Consumer's Path To Purchase: Removing Cross-Channel Friction Track 1 US/Pacific

Add to calendar 03/23/2027 13:35 03/23/2027 13:35 Best Practices And The Real Impact Of Optimized Checkout Experiences Track 1 US/Pacific

Add to calendar 03/23/2027 13:35 03/23/2027 13:35 Faster Fulfillment and the Case for Expedited Last Mile Delivery Track 3 US/Pacific

Add to calendar 03/23/2027 13:35 03/23/2027 13:35 Real-Time Reporting: How Rapid Insights Lead To Better Decisions Track 4 US/Pacific

Add to calendar 03/23/2027 13:35 03/23/2027 13:35 The Role Of Influencers: How To Find And Design Partnerships That Work Track 2 US/Pacific

15:00 - 15:10
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 15:00 03/23/2027 15:00 Welcome Back To Shoptalk Opening Remarks & Recap Day 1 Mainstage US/Pacific

15:10 - 15:30
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 15:10 03/23/2027 15:10 Keynote Session: Shifting Expectations Of AI-Savvy Consumers Mainstage US/Pacific

15:30 - 15:50
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 15:30 03/23/2027 15:30 Keynote Session Futureproofing For Retailers And Brands Mainstage US/Pacific

15:50 - 16:10
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 15:50 03/23/2027 15:50 Keynote Session Shoptalk Original Research - State Of Retail Mainstage US/Pacific

16:10 - 16:20
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 16:10 03/23/2027 16:10 Shoptalk 2027 - Day 2 A Virtual Tour Of What's In Store Mainstage US/Pacific

09:25 - 09:45
Wednesday, March 24
Track 1
Add to calendar 03/24/2027 09:25 03/24/2027 09:25 Distruptor Spotlight: Digital Engagement Track 1 US/Pacific

09:25 - 09:45
Wednesday, March 24
Track 2
Add to calendar 03/24/2027 09:25 03/24/2027 09:25 Distruptor Spotlight: Marketing Track 2 US/Pacific

09:25 - 09:45
Wednesday, March 24
Track 4
Add to calendar 03/24/2027 09:25 03/24/2027 09:25 Distruptor Spotlight: Retail Data & Insights Track 4 US/Pacific

09:25 - 09:45
Wednesday, March 24
Track 3
Add to calendar 03/24/2027 09:25 03/24/2027 09:25 Distruptor Spotlight: Stores Track 3 US/Pacific

09:45 - 10:05
Wednesday, March 24
Track 1
Add to calendar 03/24/2027 09:45 03/24/2027 09:45 Distruptor Spotlight: Digital Engagement Track 1 US/Pacific

09:45 - 10:05
Wednesday, March 24
Track 2
Add to calendar 03/24/2027 09:45 03/24/2027 09:45 Distruptor Spotlight: Marketing Track 2 US/Pacific

09:45 - 10:05
Wednesday, March 24
Track 4
Add to calendar 03/24/2027 09:45 03/24/2027 09:45 Distruptor Spotlight: Retail Data & Insights Track 4 US/Pacific

09:45 - 10:05
Wednesday, March 24
Track 3
Add to calendar 03/24/2027 09:45 03/24/2027 09:45 Distruptor Spotlight: Stores Track 3 US/Pacific

10:15 - 10:35
Wednesday, March 24
Track 2
Add to calendar 03/24/2027 10:15 03/24/2027 10:15 Distruptor Spotlight: Advertising Track 2 US/Pacific

10:15 - 10:35
Wednesday, March 24
Track 1
Add to calendar 03/24/2027 10:15 03/24/2027 10:15 Distruptor Spotlight: Commerce Track 1 US/Pacific

10:15 - 10:35
Wednesday, March 24
Track 3
Add to calendar 03/24/2027 10:15 03/24/2027 10:15 Distruptor Spotlight: Product & Fulfillment Track 3 US/Pacific

10:15 - 10:35
Wednesday, March 24
Track 4
Add to calendar 03/24/2027 10:15 03/24/2027 10:15 Distruptor Spotlight: Retail Strategy Track 4 US/Pacific

10:35 - 10:55
Wednesday, March 24
Track 2
Add to calendar 03/24/2027 10:35 03/24/2027 10:35 Distruptor Spotlight: Advertising Track 2 US/Pacific

10:35 - 10:55
Wednesday, March 24
Track 1
Add to calendar 03/24/2027 10:35 03/24/2027 10:35 Distruptor Spotlight: Commerce Track 1 US/Pacific

10:35 - 10:55
Wednesday, March 24
Track 3
Add to calendar 03/24/2027 10:35 03/24/2027 10:35 Distruptor Spotlight: Product & Fulfillment Track 3 US/Pacific

10:35 - 10:55
Wednesday, March 24
Track 4
Add to calendar 03/24/2027 10:35 03/24/2027 10:35 Distruptor Spotlight: Retail Strategy Track 4 US/Pacific

13:40 - 13:50
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 13:40 03/24/2027 13:40 Welcome Back To Shoptalk Opening Remarks & Recap Day 2 Mainstage US/Pacific

13:50 - 14:10
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 13:50 03/24/2027 13:50 Keynote Session Mindsets Of Retail Disruptors Mainstage US/Pacific

14:10 - 14:30
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 14:10 03/24/2027 14:10 Keynote Session: Realities Of Retail Myths Mainstage US/Pacific

14:30 - 14:50
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 14:30 03/24/2027 14:30 Keynote Session Shoptalk Takeaways Mainstage US/Pacific

14:50 - 15:00
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 14:50 03/24/2027 14:50 Shoptalk 2027 - Day 3 Thank You! Mainstage US/Pacific