2027 Agenda
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03/22/2027 10:00
03/22/2027 10:00
Welcome To Shoptalk Opening Remarks & State of Retail
Mainstage
US/Pacific
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03/22/2027 10:10
03/22/2027 10:10
Keynote Session Mastering Customer Experience
Mainstage
US/Pacific
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03/22/2027 10:30
03/22/2027 10:30
Keynote Session: Operational Excellence
Mainstage
US/Pacific
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03/22/2027 10:50
03/22/2027 10:50
Keynote Session Retail In The Age Of AI
Mainstage
US/Pacific
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03/22/2027 11:10
03/22/2027 11:10
Shoptalk 2027 - Day 1 A Virtual Store Tour
Mainstage
US/Pacific
14:10 - 14:30
Monday, March 22
Track 3
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03/22/2027 14:10
03/22/2027 14:10
Designing The Digital Store: Aligning Tech Priorities To Your Unique Customers' Preferences
Track 3
US/Pacific
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03/22/2027 14:10
03/22/2027 14:10
How Executives Create And Maintain A Culture Of Innovation
Track 4
US/Pacific
14:10 - 14:30
Monday, March 22
Track 1
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03/22/2027 14:10
03/22/2027 14:10
Personalized Commerce: Digital Leaders That Have Redefined Value & Relevence
Track 1
US/Pacific
14:10 - 14:30
Monday, March 22
Track 2
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03/22/2027 14:10
03/22/2027 14:10
The New State Of MarTech: How AI Improves ROI Of Acquistion & Retention
Track 2
US/Pacific
14:30 - 14:50
Monday, March 22
Track 4
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03/22/2027 14:30
03/22/2027 14:30
Beyond Products: Building Customer Connections Through Value-Added Services
Track 4
US/Pacific
14:30 - 14:50
Monday, March 22
Track 1
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03/22/2027 14:30
03/22/2027 14:30
Mapping The New Customer Journey: From Product Discovery To Social Commerce
Track 1
US/Pacific
14:30 - 14:50
Monday, March 22
Track 3
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03/22/2027 14:30
03/22/2027 14:30
Strategies For Digital Data Collection In Physical Retail Environments
Track 3
US/Pacific
14:30 - 14:50
Monday, March 22
Track 2
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03/22/2027 14:30
03/22/2027 14:30
The Creator Economy: Achieving Growth Through Modern Storytelling
Track 2
US/Pacific
15:00 - 15:20
Monday, March 22
Track 3
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03/22/2027 15:00
03/22/2027 15:00
Redefining The Role Of The Associate To Meet The Needs Of Today's Digitally Savvy Shoppers
Track 3
US/Pacific
15:00 - 15:20
Monday, March 22
Track 1
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03/22/2027 15:00
03/22/2027 15:00
Rethinking The Metrics That Matter: From Conversion to Consideration
Track 1
US/Pacific
15:00 - 15:20
Monday, March 22
Track 2
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03/22/2027 15:00
03/22/2027 15:00
Synthetic Personas: Marketing's New Tool For Accelerating Customer Insights
Track 2
US/Pacific
15:00 - 15:20
Monday, March 22
Track 4
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03/22/2027 15:00
03/22/2027 15:00
The C-Suite Mindset: Adopting the DNA of Successful AI-Enabled Startups
Track 4
US/Pacific
15:30 - 15:40
Monday, March 22
Track 2
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03/22/2027 15:30
03/22/2027 15:30
How CMOs Can Rethink Attribution Modeling With AI Platforms In The Mix
Track 2
US/Pacific
15:30 - 15:40
Monday, March 22
Track 4
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03/22/2027 15:30
03/22/2027 15:30
Retail Leaders: Making Memberships Work As A Model For Achieving Customer Loyalty
Track 4
US/Pacific
15:30 - 15:40
Monday, March 22
Track 1
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03/22/2027 15:30
03/22/2027 15:30
Talent & Tech Requirements For A High-Performance Commerce Team
Track 1
US/Pacific
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03/22/2027 15:30
03/22/2027 15:30
Transforming Store Operations Through Emerging Technology
Track 3
US/Pacific
15:50 - 16:10
Monday, March 22
Track 3
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03/22/2027 15:50
03/22/2027 15:50
AI & Its Impact On The Future Of Product Assortment Strategies
Track 3
US/Pacific
15:50 - 16:10
Monday, March 22
Track 4
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03/22/2027 15:50
03/22/2027 15:50
Building Your Brand's Business Case For An AI Center Of Excellence
Track 4
US/Pacific
15:50 - 16:10
Monday, March 22
Track 1
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03/22/2027 15:50
03/22/2027 15:50
How Retailers & Brands Build Sustainable Value Into Mobile App Experiences
Track 1
US/Pacific
15:50 - 16:10
Monday, March 22
Track 2
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03/22/2027 15:50
03/22/2027 15:50
The Real Value & Challenges Of Retaining Authenticity In Brand Marketing
Track 2
US/Pacific
16:10 - 16:30
Monday, March 22
Track 1
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03/22/2027 16:10
03/22/2027 16:10
How AI Has Changed Capabilities Of Commerce, OMS, POS, & Delivery Platforms
Track 1
US/Pacific
16:10 - 16:30
Monday, March 22
Track 3
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03/22/2027 16:10
03/22/2027 16:10
How Retailers Rationalize The Right Mix Of Owned, Marketplace, & Dropship Inventory
Track 3
US/Pacific
16:10 - 16:30
Monday, March 22
Track 2
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03/22/2027 16:10
03/22/2027 16:10
Programmatic Advertising: The Talent and Tools Needed for Tomorrow
Track 2
US/Pacific
16:10 - 16:30
Monday, March 22
Track 4
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03/22/2027 16:10
03/22/2027 16:10
The Future Of Retail Data: Unstructured, Unrestrained, and Wildly Unpredictable
Track 4
US/Pacific
16:40 - 17:00
Monday, March 22
Track 4
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03/22/2027 16:40
03/22/2027 16:40
AI & Data Intelligence: The Tools & Tech That Are Enabling Competitive Advantage
Track 4
US/Pacific
16:40 - 17:00
Monday, March 22
Track 1
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03/22/2027 16:40
03/22/2027 16:40
AI ROI: Retailers Reveal Results Of AI Investments & Innovational Change
Track 1
US/Pacific
16:40 - 17:00
Monday, March 22
Track 3
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03/22/2027 16:40
03/22/2027 16:40
Best Practices For Returns Strategies To Maximize Revenue Retention
Track 3
US/Pacific
16:40 - 17:00
Monday, March 22
Track 2
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03/22/2027 16:40
03/22/2027 16:40
Employee-Generated Content: How Leaders Inspire An Internal Community Of Creators
Track 2
US/Pacific
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03/22/2027 17:00
03/22/2027 17:00
Defining a Distinct Brand Voice for Your Social Series
Track 2
US/Pacific
17:00 - 17:20
Monday, March 22
Track 3
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03/22/2027 17:00
03/22/2027 17:00
Expedited Last-Mile Delivery: The Value, Opportunities, & Challenges
Track 3
US/Pacific
17:00 - 17:20
Monday, March 22
Track 4
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03/22/2027 17:00
03/22/2027 17:00
Keeping Knowledge Workers "In The Loop" When Information Becomes Automated
Track 4
US/Pacific
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03/22/2027 17:00
03/22/2027 17:00
Tech Investments That Retailers & Brands Are Making Today
Track 1
US/Pacific
10:45 - 11:05
Tuesday, March 23
Track 2
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03/23/2027 10:45
03/23/2027 10:45
CMOs Strategies For Retaining Customer Attention When Content Becomes Ubiquitous
Track 2
US/Pacific
10:45 - 11:05
Tuesday, March 23
Track 1
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03/23/2027 10:45
03/23/2027 10:45
Digital Innovators: How To Design Best-In-Class Customer Experiences
Track 1
US/Pacific
10:45 - 11:05
Tuesday, March 23
Track 4
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03/23/2027 10:45
03/23/2027 10:45
Executives' Guide To Agentic AI: What It Is And Where Retailers Need To Start
Track 4
US/Pacific
10:45 - 11:05
Tuesday, March 23
Track 3
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03/23/2027 10:45
03/23/2027 10:45
Six Strategic Initiatives Every Retail Leader Should Evaluate To Transform Stores
Track 3
US/Pacific
11:05 - 11:25
Tuesday, March 23
Track 3
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03/23/2027 11:05
03/23/2027 11:05
Building Stores Designed To Improve Conversion Across Channels
Track 3
US/Pacific
11:05 - 11:25
Tuesday, March 23
Track 2
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03/23/2027 11:05
03/23/2027 11:05
Loyalty Programs: Incremental Impacts Of Transactional Vs. Relationship-Based Offerings
Track 2
US/Pacific
11:05 - 11:25
Tuesday, March 23
Track 4
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03/23/2027 11:05
03/23/2027 11:05
Preparing Your Business Strategy For The Impact Of Agentic AI
Track 4
US/Pacific
11:05 - 11:25
Tuesday, March 23
Track 1
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03/23/2027 11:05
03/23/2027 11:05
The Streaming Storefront: Selling On Social Platforms As Part Of A Commerce Strategy
Track 1
US/Pacific
11:35 - 11:55
Tuesday, March 23
Track 1
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03/23/2027 11:35
03/23/2027 11:35
A Digital Leader's Guide To The Impact Of AI On Commerce Roles
Track 1
US/Pacific
11:35 - 11:55
Tuesday, March 23
Track 3
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03/23/2027 11:35
03/23/2027 11:35
Accelerating & Elevating Expertise: How AI Is Helping Retailers Train & Maintain Associates
Track 3
US/Pacific
11:35 - 11:55
Tuesday, March 23
Track 2
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03/23/2027 11:35
03/23/2027 11:35
How CMOs Rationalize The Marketing Tech Stack To Keep Budgets Intact
Track 2
US/Pacific
11:35 - 11:55
Tuesday, March 23
Track 4
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03/23/2027 11:35
03/23/2027 11:35
Innovatve Startup Tech: What Retail & Brand Leaders Are Most Excited About
Track 4
US/Pacific
11:55 - 12:15
Tuesday, March 23
Track 4
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03/23/2027 11:55
03/23/2027 11:55
Build vs. Buy: How Decision Makers Are Rethinking Tech Direction In The Age Of AI
Track 4
US/Pacific
11:55 - 12:15
Tuesday, March 23
Track 4
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03/23/2027 11:55
03/23/2027 11:55
Build vs. Buy: How Decision Makers Are Rethinking Tech Direction In The Age Of AI
Track 4
US/Pacific
11:55 - 12:15
Tuesday, March 23
Track 2
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03/23/2027 11:55
03/23/2027 11:55
Personalized Marketing: What Successful Strategies Have In Common
Track 2
US/Pacific
11:55 - 12:15
Tuesday, March 23
Track 1
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03/23/2027 11:55
03/23/2027 11:55
Strategies For Converting And Sustaining Subscription Service Customers
Track 1
US/Pacific
11:55 - 12:15
Tuesday, March 23
Track 3
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03/23/2027 11:55
03/23/2027 11:55
The Store As A Fulfillment Center: Best Practices For Maximizing Profits and Minimizing Costs
Track 3
US/Pacific
12:25 - 12:45
Tuesday, March 23
Track 3
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03/23/2027 12:25
03/23/2027 12:25
AI & Its Impact On The Future Of Product Assortment Strategies
Track 3
US/Pacific
12:25 - 12:45
Tuesday, March 23
Track 2
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03/23/2027 12:25
03/23/2027 12:25
Full-Funnel Retail Media Programs That Work For Retailers And Brands
Track 2
US/Pacific
12:25 - 12:45
Tuesday, March 23
Track 4
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03/23/2027 12:25
03/23/2027 12:25
KPIs vs. OKRs: How C-Level Exexutives Find The Right Balance For Measuring Success
Track 4
US/Pacific
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03/23/2027 12:25
03/23/2027 12:25
The State Of Headless Commerce & The Future Of Platforms
Track 1
US/Pacific
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03/23/2027 12:45
03/23/2027 12:45
Building and Maintaining a Solid Reputation in the Era of AI Search
US/Pacific
12:45 - 13:05
Tuesday, March 23
Track 4
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03/23/2027 12:45
03/23/2027 12:45
Capturing Customer ID: Best Practices That Lead To Enriched Customer Profiles
Track 4
US/Pacific
12:45 - 13:05
Tuesday, March 23
Track 3
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03/23/2027 12:45
03/23/2027 12:45
Retaining Control With A Strategic Mix Of Owned Marketplace & Dropship Inventory
Track 3
US/Pacific
12:45 - 13:05
Tuesday, March 23
Track 1
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03/23/2027 12:45
03/23/2027 12:45
Winning Media-Motivated Consumers: Using Video And Audio To Increase Conversion
Track 1
US/Pacific
13:15 - 13:35
Tuesday, March 23
Track 4
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03/23/2027 13:15
03/23/2027 13:15
Making The Move From Personas To Profiles With Individualized Customer Understanding
Track 4
US/Pacific
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03/23/2027 13:15
03/23/2027 13:15
Retail Media: Data-Driven Insights For Channel Mix Decision-Making
US/Pacific
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03/23/2027 13:15
03/23/2027 13:15
Returns Practices & Policies to Maximize Revenue Retention
Track 3
US/Pacific
13:15 - 13:35
Tuesday, March 23
Track 1
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03/23/2027 13:15
03/23/2027 13:15
The Consumer's Path To Purchase: Removing Cross-Channel Friction
Track 1
US/Pacific
13:35 - 13:55
Tuesday, March 23
Track 1
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03/23/2027 13:35
03/23/2027 13:35
Best Practices And The Real Impact Of Optimized Checkout Experiences
Track 1
US/Pacific
13:35 - 13:55
Tuesday, March 23
Track 3
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03/23/2027 13:35
03/23/2027 13:35
Faster Fulfillment and the Case for Expedited Last Mile Delivery
Track 3
US/Pacific
13:35 - 13:55
Tuesday, March 23
Track 4
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03/23/2027 13:35
03/23/2027 13:35
Real-Time Reporting: How Rapid Insights Lead To Better Decisions
Track 4
US/Pacific
13:35 - 13:55
Tuesday, March 23
Track 2
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03/23/2027 13:35
03/23/2027 13:35
The Role Of Influencers: How To Find And Design Partnerships That Work
Track 2
US/Pacific
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03/23/2027 15:00
03/23/2027 15:00
Welcome Back To Shoptalk Opening Remarks & Recap Day 1
Mainstage
US/Pacific
15:10 - 15:30
Tuesday, March 23
Mainstage
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03/23/2027 15:10
03/23/2027 15:10
Keynote Session: Shifting Expectations Of AI-Savvy Consumers
Mainstage
US/Pacific
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03/23/2027 15:30
03/23/2027 15:30
Keynote Session Futureproofing For Retailers And Brands
Mainstage
US/Pacific
15:50 - 16:10
Tuesday, March 23
Mainstage
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03/23/2027 15:50
03/23/2027 15:50
Keynote Session Shoptalk Original Research - State Of Retail
Mainstage
US/Pacific
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03/23/2027 16:10
03/23/2027 16:10
Shoptalk 2027 - Day 2 A Virtual Tour Of What's In Store
Mainstage
US/Pacific
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03/24/2027 09:25
03/24/2027 09:25
Distruptor Spotlight: Digital Engagement
Track 1
US/Pacific
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03/24/2027 09:25
03/24/2027 09:25
Distruptor Spotlight: Marketing
Track 2
US/Pacific
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03/24/2027 09:25
03/24/2027 09:25
Distruptor Spotlight: Retail Data & Insights
Track 4
US/Pacific
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03/24/2027 09:25
03/24/2027 09:25
Distruptor Spotlight: Stores
Track 3
US/Pacific
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03/24/2027 09:45
03/24/2027 09:45
Distruptor Spotlight: Digital Engagement
Track 1
US/Pacific
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03/24/2027 09:45
03/24/2027 09:45
Distruptor Spotlight: Marketing
Track 2
US/Pacific
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03/24/2027 09:45
03/24/2027 09:45
Distruptor Spotlight: Retail Data & Insights
Track 4
US/Pacific
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03/24/2027 09:45
03/24/2027 09:45
Distruptor Spotlight: Stores
Track 3
US/Pacific
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03/24/2027 10:15
03/24/2027 10:15
Distruptor Spotlight: Advertising
Track 2
US/Pacific
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03/24/2027 10:15
03/24/2027 10:15
Distruptor Spotlight: Commerce
Track 1
US/Pacific
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03/24/2027 10:15
03/24/2027 10:15
Distruptor Spotlight: Product & Fulfillment
Track 3
US/Pacific
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03/24/2027 10:15
03/24/2027 10:15
Distruptor Spotlight: Retail Strategy
Track 4
US/Pacific
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03/24/2027 10:35
03/24/2027 10:35
Distruptor Spotlight: Advertising
Track 2
US/Pacific
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03/24/2027 10:35
03/24/2027 10:35
Distruptor Spotlight: Commerce
Track 1
US/Pacific
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03/24/2027 10:35
03/24/2027 10:35
Distruptor Spotlight: Product & Fulfillment
Track 3
US/Pacific
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03/24/2027 10:35
03/24/2027 10:35
Distruptor Spotlight: Retail Strategy
Track 4
US/Pacific
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03/24/2027 13:40
03/24/2027 13:40
Welcome Back To Shoptalk Opening Remarks & Recap Day 2
Mainstage
US/Pacific
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03/24/2027 13:50
03/24/2027 13:50
Keynote Session Mindsets Of Retail Disruptors
Mainstage
US/Pacific
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03/24/2027 14:10
03/24/2027 14:10
Keynote Session: Realities Of Retail Myths
Mainstage
US/Pacific
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03/24/2027 14:30
03/24/2027 14:30
Keynote Session Shoptalk Takeaways
Mainstage
US/Pacific
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03/24/2027 14:50
03/24/2027 14:50
Shoptalk 2027 - Day 3 Thank You!
Mainstage
US/Pacific
