2027 Agenda
See what’s in store for three days of insights, ideas and conversations shaping the future of retail.
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10:00 AM - 10:10 AM
Monday, March 22
Mainstage
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03/22/2027 10:00
03/22/2027 10:00
Welcome To Shoptalk Opening Remarks & State of Retail
Mainstage
US/Pacific
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03/22/2027 10:10
03/22/2027 10:10
Keynote Session: Mastering Customer Experience
Mainstage
US/Pacific
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03/22/2027 10:30
03/22/2027 10:30
Keynote Session: Operational Excellence
Mainstage
US/Pacific
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03/22/2027 10:50
03/22/2027 10:50
Keynote Session: Retail In The Age Of AI
Mainstage
US/Pacific
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03/22/2027 11:10
03/22/2027 11:10
Shoptalk 2027 - Day 1 A Virtual Store Tour
Mainstage
US/Pacific
2:10 PM - 2:30 PM
Monday, March 22
Track 3
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03/22/2027 14:10
03/22/2027 14:10
Designing the Digital Store: Aligning Tech Priorities to Your Customers' Unique Preferences
Track 3
US/Pacific
2:10 PM - 2:30 PM
Monday, March 22
Track 4
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03/22/2027 14:10
03/22/2027 14:10
How Executives Create and Maintain a Culture of Innovation
Track 4
US/Pacific
2:10 PM - 2:30 PM
Monday, March 22
Track 1
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03/22/2027 14:10
03/22/2027 14:10
Personalized Commerce: Digital Leaders Redefining Value and Relevance
Track 1
US/Pacific
2:10 PM - 2:30 PM
Monday, March 22
Track 2
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03/22/2027 14:10
03/22/2027 14:10
The New State of MarTech: How AI Improves ROI of Acquisition and Retention
Track 2
US/Pacific
2:30 PM - 2:50 PM
Monday, March 22
Track 4
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03/22/2027 14:30
03/22/2027 14:30
Beyond Products: Building Customer Connections Through Value-Added Services
Track 4
US/Pacific
2:30 PM - 2:50 PM
Monday, March 22
Track 1
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03/22/2027 14:30
03/22/2027 14:30
Mapping the New Customer Journey: From Product Discovery to Social Commerce
Track 1
US/Pacific
2:30 PM - 2:50 PM
Monday, March 22
Track 3
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03/22/2027 14:30
03/22/2027 14:30
Strategies for Digital Data Collection in Physical Retail Environments
Track 3
US/Pacific
2:30 PM - 2:50 PM
Monday, March 22
Track 2
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03/22/2027 14:30
03/22/2027 14:30
The Creator Economy: Achieving Growth Through Modern Storytelling
Track 2
US/Pacific
3:00 PM - 3:20 PM
Monday, March 22
Track 3
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03/22/2027 15:00
03/22/2027 15:00
Redefining Associate Roles to Meet the Needs of Today's Digitally Savvy Shoppers
Track 3
US/Pacific
3:00 PM - 3:20 PM
Monday, March 22
Track 1
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03/22/2027 15:00
03/22/2027 15:00
Rethinking the Metrics that Matter; From Conversion to Consideration
Track 1
US/Pacific
3:00 PM - 3:20 PM
Monday, March 22
Track 2
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03/22/2027 15:00
03/22/2027 15:00
Synthetic Personas: Marketing's New Tool for Accelerating Customer Insights
Track 2
US/Pacific
3:00 PM - 3:20 PM
Monday, March 22
Track 4
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03/22/2027 15:00
03/22/2027 15:00
The C-Suite Mindset: Adopting the DNA of Successful AI-Enabled Startups
Track 4
US/Pacific
3:30 PM - 3:40 PM
Monday, March 22
Track 2
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03/22/2027 15:30
03/22/2027 15:30
How CMOs are Rethinking Attribution Modeling with AI Platforms in the Mix
Track 2
US/Pacific
3:30 PM - 3:40 PM
Monday, March 22
Track 4
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03/22/2027 15:30
03/22/2027 15:30
Retail Leaders: Making Memberships Work as a Model for Achieving Customer Loyalty
Track 4
US/Pacific
3:30 PM - 3:40 PM
Monday, March 22
Track 1
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03/22/2027 15:30
03/22/2027 15:30
Talent and Tech Requirements For Building A High-Performing Commerce Team
Track 1
US/Pacific
3:30 PM - 3:40 PM
Monday, March 22
Track 3
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03/22/2027 15:30
03/22/2027 15:30
Transforming Store Operations Through Emerging Technology
Track 3
US/Pacific
3:50 PM - 4:10 PM
Monday, March 22
Track 3
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03/22/2027 15:50
03/22/2027 15:50
AI’s Impact on the Future of Product Assortment Strategies
Track 3
US/Pacific
3:50 PM - 4:10 PM
Monday, March 22
Track 4
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03/22/2027 15:50
03/22/2027 15:50
Building Your Brand's Business Case for an AI Center of Excellence
Track 4
US/Pacific
3:50 PM - 4:10 PM
Monday, March 22
Track 1
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03/22/2027 15:50
03/22/2027 15:50
How Retailers and Brands Build Sustainable Value Into Mobile App Experiences
Track 1
US/Pacific
3:50 PM - 4:10 PM
Monday, March 22
Track 2
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03/22/2027 15:50
03/22/2027 15:50
The Real Value and Challenges of Retaining Authenticity in Brand Marketing
Track 2
US/Pacific
4:10 PM - 4:30 PM
Monday, March 22
Track 1
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03/22/2027 16:10
03/22/2027 16:10
How AI has Changed Capabilities of Commerce, OMS, POS, and Delivery Platforms
Track 1
US/Pacific
4:10 PM - 4:30 PM
Monday, March 22
Track 3
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03/22/2027 16:10
03/22/2027 16:10
How Retailers Rationalize the Right Mix of Owned, Marketplace, and Dropship Inventory
Track 3
US/Pacific
4:10 PM - 4:30 PM
Monday, March 22
Track 2
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03/22/2027 16:10
03/22/2027 16:10
Programmatic Advertising: The Talent and Tools Needed for Tomorrow
Track 2
US/Pacific
4:10 PM - 4:30 PM
Monday, March 22
Track 4
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03/22/2027 16:10
03/22/2027 16:10
The Future of Retail Data: Unstructured, Unrestrained, and Wildly Unpredictable
Track 4
US/Pacific
4:40 PM - 5:00 PM
Monday, March 22
Track 4
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03/22/2027 16:40
03/22/2027 16:40
AI and Data Intelligence: The Tools and Tech that are Enabling Competitive Advantage
Track 4
US/Pacific
4:40 PM - 5:00 PM
Monday, March 22
Track 1
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03/22/2027 16:40
03/22/2027 16:40
AI ROI: Retailers Reveal Results of AI Investments and Innovational Change
Track 1
US/Pacific
4:40 PM - 5:00 PM
Monday, March 22
Track 3
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03/22/2027 16:40
03/22/2027 16:40
Best Practices for Returns Strategies to Maximize Revenue Retention
Track 3
US/Pacific
4:40 PM - 5:00 PM
Monday, March 22
Track 2
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03/22/2027 16:40
03/22/2027 16:40
Employee-Generated Content: How Leaders Inspire Internal Creator Communities
Track 2
US/Pacific
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03/22/2027 17:00
03/22/2027 17:00
Defining a Distinct Brand Voice for Your Social Series
Track 2
US/Pacific
5:00 PM - 5:20 PM
Monday, March 22
Track 3
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03/22/2027 17:00
03/22/2027 17:00
Expedited Last-Mile Delivery: The Value, Opportunities, and Challenges
Track 3
US/Pacific
5:00 PM - 5:20 PM
Monday, March 22
Track 4
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03/22/2027 17:00
03/22/2027 17:00
Keeping Knowledge Workers "In the Loop" When Information Becomes Automated
Track 4
US/Pacific
5:00 PM - 5:20 PM
Monday, March 22
Track 1
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03/22/2027 17:00
03/22/2027 17:00
Tech Investments that Retailers and Brands are Making Today
Track 1
US/Pacific
10:45 AM - 11:05 AM
Tuesday, March 23
Track 2
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03/23/2027 10:45
03/23/2027 10:45
CMOs Strategies for Retaining Customer Attention when Content Becomes Ubiquitous
Track 2
US/Pacific
10:45 AM - 11:05 AM
Tuesday, March 23
Track 1
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03/23/2027 10:45
03/23/2027 10:45
Digital Innovators: How To Design Best-In-Class Customer Experiences
Track 1
US/Pacific
10:45 AM - 11:05 AM
Tuesday, March 23
Track 4
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03/23/2027 10:45
03/23/2027 10:45
Executives' Guide To Agentic AI: What It Is And Where Retailers Need To Start
Track 4
US/Pacific
10:45 AM - 11:05 AM
Tuesday, March 23
Track 3
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03/23/2027 10:45
03/23/2027 10:45
Six Strategic Initiatives Every Retail Leader should Evaluate to Transform Stores
Track 3
US/Pacific
11:05 AM - 11:25 AM
Tuesday, March 23
Track 3
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03/23/2027 11:05
03/23/2027 11:05
Building Stores Designed to Improve Cross-Channel Conversion
Track 3
US/Pacific
11:05 AM - 11:25 AM
Tuesday, March 23
Track 2
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03/23/2027 11:05
03/23/2027 11:05
Loyalty Programs: Incremental Impacts of Transactional Versus Relationship-Based Offerings
Track 2
US/Pacific
11:05 AM - 11:25 AM
Tuesday, March 23
Track 4
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03/23/2027 11:05
03/23/2027 11:05
Preparing Your Business Strategy for the Impact of Agentic AI
Track 4
US/Pacific
11:05 AM - 11:25 AM
Tuesday, March 23
Track 1
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03/23/2027 11:05
03/23/2027 11:05
The Streaming Storefront: Selling On Social Platforms As Part Of A Commerce Strategy
Track 1
US/Pacific
11:35 AM - 11:55 AM
Tuesday, March 23
Track 1
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03/23/2027 11:35
03/23/2027 11:35
A Digital Leader's Guide To The Impact Of AI On Commerce Roles
Track 1
US/Pacific
11:35 AM - 11:55 AM
Tuesday, March 23
Track 3
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03/23/2027 11:35
03/23/2027 11:35
Accelerating and Elevating Expertise: How AI is Helping Retailers Train and Maintain Associates
Track 3
US/Pacific
11:35 AM - 11:55 AM
Tuesday, March 23
Track 2
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03/23/2027 11:35
03/23/2027 11:35
How CMOs Rationalize the Marketing Tech Stack to Keep Budgets Intact
Track 2
US/Pacific
11:35 AM - 11:55 AM
Tuesday, March 23
Track 4
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03/23/2027 11:35
03/23/2027 11:35
Innovative Startup Tech: What Retailer and Brand Leaders are Most Excited About
Track 4
US/Pacific
11:55 AM - 12:15 PM
Tuesday, March 23
Track 4
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03/23/2027 11:55
03/23/2027 11:55
Build Versus Buy: How Decision Makers are Rethinking Tech Direction in the Age of AI
Track 4
US/Pacific
11:55 AM - 12:15 PM
Tuesday, March 23
Track 2
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03/23/2027 11:55
03/23/2027 11:55
Personalized Marketing: What Successful Strategies Have in Common
Track 2
US/Pacific
11:55 AM - 12:15 PM
Tuesday, March 23
Track 3
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03/23/2027 11:55
03/23/2027 11:55
Stores as Fulfillment Centers: Best Practices for Maximizing Profits and Minimizing Costs
Track 3
US/Pacific
11:55 AM - 12:15 PM
Tuesday, March 23
Track 1
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03/23/2027 11:55
03/23/2027 11:55
Strategies For Converting And Sustaining Subscription Service Customers
Track 1
US/Pacific
12:25 PM - 12:45 PM
Tuesday, March 23
Track 3
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03/23/2027 12:25
03/23/2027 12:25
AI and its Impact on the Future of Product Assortment Strategies
Track 3
US/Pacific
12:25 PM - 12:45 PM
Tuesday, March 23
Track 2
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03/23/2027 12:25
03/23/2027 12:25
Full-Funnel Retail Media Programs that Work for Retailers and Brands
Track 2
US/Pacific
12:25 PM - 12:45 PM
Tuesday, March 23
Track 4
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03/23/2027 12:25
03/23/2027 12:25
KPIs Versus OKRs: How C-Level Executives Find the Right Balance for Measuring Success
Track 4
US/Pacific
12:25 PM - 12:45 PM
Tuesday, March 23
Track 1
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03/23/2027 12:25
03/23/2027 12:25
The State Of Headless Commerce & The Future Of Platforms
Track 1
US/Pacific
12:45 PM - 1:05 PM
Tuesday, March 23
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03/23/2027 12:45
03/23/2027 12:45
Building and Maintaining a Solid Reputation in the Era of AI Search
US/Pacific
12:45 PM - 1:05 PM
Tuesday, March 23
Track 4
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03/23/2027 12:45
03/23/2027 12:45
Capturing Customer ID: Best Practices that Lead to Enriched Customer Profiles
Track 4
US/Pacific
12:45 PM - 1:05 PM
Tuesday, March 23
Track 3
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03/23/2027 12:45
03/23/2027 12:45
Retaining Control with a Strategic Mix of Owned, Marketplace, and Dropship Inventory
Track 3
US/Pacific
12:45 PM - 1:05 PM
Tuesday, March 23
Track 1
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03/23/2027 12:45
03/23/2027 12:45
Winning Media-Motivated Consumers: Using Video And Audio To Increase Conversion
Track 1
US/Pacific
1:15 PM - 1:35 PM
Tuesday, March 23
Track 4
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03/23/2027 13:15
03/23/2027 13:15
Making the Move from Personas to Profiles With Individualized Customer Understanding
Track 4
US/Pacific
1:15 PM - 1:35 PM
Tuesday, March 23
Track 2
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03/23/2027 13:15
03/23/2027 13:15
Retail Media: Data-Driven Insights for Channel Mix Decision-Making
Track 2
US/Pacific
1:15 PM - 1:35 PM
Tuesday, March 23
Track 3
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03/23/2027 13:15
03/23/2027 13:15
Returns Practices and Policies to Maximize Revenue Retention
Track 3
US/Pacific
1:15 PM - 1:35 PM
Tuesday, March 23
Track 1
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03/23/2027 13:15
03/23/2027 13:15
The Consumer's Path To Purchase: Removing Cross-Channel Friction
Track 1
US/Pacific
1:35 PM - 1:55 PM
Tuesday, March 23
Track 1
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03/23/2027 13:35
03/23/2027 13:35
Best Practices And The Real Impact Of Optimized Checkout Experiences
Track 1
US/Pacific
1:35 PM - 1:55 PM
Tuesday, March 23
Track 3
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03/23/2027 13:35
03/23/2027 13:35
Faster Fulfillment and the Case for Expedited Last Mile Delivery
Track 3
US/Pacific
1:35 PM - 1:55 PM
Tuesday, March 23
Track 4
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03/23/2027 13:35
03/23/2027 13:35
Real-Time Reporting: How Rapid Insights Lead to Better Decisions
Track 4
US/Pacific
1:35 PM - 1:55 PM
Tuesday, March 23
Track 2
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03/23/2027 13:35
03/23/2027 13:35
The Role of Influencers: How to Find and Design Partnerships that Work
Track 2
US/Pacific
3:00 PM - 3:10 PM
Tuesday, March 23
Mainstage
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03/23/2027 15:00
03/23/2027 15:00
Welcome Back To Shoptalk Opening Remarks & Recap Day 1
Mainstage
US/Pacific
3:10 PM - 3:30 PM
Tuesday, March 23
Mainstage
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03/23/2027 15:10
03/23/2027 15:10
Keynote Session: Shifting Expectations Of AI-Savvy Consumers
Mainstage
US/Pacific
3:30 PM - 3:50 PM
Tuesday, March 23
Mainstage
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03/23/2027 15:30
03/23/2027 15:30
Keynote Session: Futureproofing For Retailers And Brands
Mainstage
US/Pacific
3:50 PM - 4:10 PM
Tuesday, March 23
Mainstage
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03/23/2027 15:50
03/23/2027 15:50
Keynote Session: Shoptalk Original Research - State Of Retail
Mainstage
US/Pacific
4:10 PM - 4:20 PM
Tuesday, March 23
Mainstage
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03/23/2027 16:10
03/23/2027 16:10
Shoptalk 2027 - Day 2 A Virtual Tour Of What's In Store
Mainstage
US/Pacific
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03/24/2027 09:25
03/24/2027 09:25
Disruptor Spotlight: Digital Engagement
Track 1
US/Pacific
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03/24/2027 09:25
03/24/2027 09:25
Disruptor Spotlight: Marketing
Track 2
US/Pacific
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03/24/2027 09:25
03/24/2027 09:25
Disruptor Spotlight: Retail Data & Insights
Track 4
US/Pacific
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03/24/2027 09:25
03/24/2027 09:25
Disruptor Spotlight: Stores
Track 3
US/Pacific
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03/24/2027 09:45
03/24/2027 09:45
Disruptor Spotlight: Digital Engagement
Track 1
US/Pacific
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03/24/2027 09:45
03/24/2027 09:45
Disruptor Spotlight: Marketing
Track 2
US/Pacific
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03/24/2027 09:45
03/24/2027 09:45
Disruptor Spotlight: Retail Data & Insights
Track 4
US/Pacific
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03/24/2027 09:45
03/24/2027 09:45
Disruptor Spotlight: Stores
Track 3
US/Pacific
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03/24/2027 10:15
03/24/2027 10:15
Disruptor Spotlight: Advertising
Track 2
US/Pacific
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03/24/2027 10:15
03/24/2027 10:15
Disruptor Spotlight: Commerce
Track 1
US/Pacific
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03/24/2027 10:15
03/24/2027 10:15
Disruptor Spotlight: Product & Fulfillment
Track 3
US/Pacific
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03/24/2027 10:15
03/24/2027 10:15
Disruptor Spotlight: Retail Strategy
Track 4
US/Pacific
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03/24/2027 10:35
03/24/2027 10:35
Disruptor Spotlight: Advertising
Track 2
US/Pacific
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03/24/2027 10:35
03/24/2027 10:35
Disruptor Spotlight: Commerce
Track 1
US/Pacific
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03/24/2027 10:35
03/24/2027 10:35
Disruptor Spotlight: Product & Fulfillment
Track 3
US/Pacific
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03/24/2027 10:35
03/24/2027 10:35
Disruptor Spotlight: Retail Strategy
Track 4
US/Pacific
1:40 PM - 1:50 PM
Wednesday, March 24
Mainstage
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03/24/2027 13:40
03/24/2027 13:40
Welcome Back To Shoptalk Opening Remarks & Recap Day 2
Mainstage
US/Pacific
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03/24/2027 13:50
03/24/2027 13:50
Keynote Session: Mindsets Of Retail Disruptors
Mainstage
US/Pacific
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03/24/2027 14:10
03/24/2027 14:10
Keynote Session: Realities Of Retail Myths
Mainstage
US/Pacific
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03/24/2027 14:30
03/24/2027 14:30
Keynote Session: Shoptalk Takeaways
Mainstage
US/Pacific
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03/24/2027 14:50
03/24/2027 14:50
Shoptalk 2027 - Day 3 Thank You!
Mainstage
US/Pacific
