2027 Agenda

See what’s in store for three days of insights, ideas and conversations shaping the future of retail.

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10:00 AM - 10:10 AM
Monday, March 22
Mainstage
Add to calendar 03/22/2027 10:00 03/22/2027 10:00 Welcome To Shoptalk Opening Remarks & State of Retail Mainstage US/Pacific

10:10 AM - 10:30 AM
Monday, March 22
Mainstage
Add to calendar 03/22/2027 10:10 03/22/2027 10:10 Keynote Session: Mastering Customer Experience Mainstage US/Pacific

10:30 AM - 10:50 AM
Monday, March 22
Mainstage
Add to calendar 03/22/2027 10:30 03/22/2027 10:30 Keynote Session: Operational Excellence Mainstage US/Pacific

10:50 AM - 11:10 AM
Monday, March 22
Mainstage
Add to calendar 03/22/2027 10:50 03/22/2027 10:50 Keynote Session: Retail In The Age Of AI Mainstage US/Pacific

11:00 AM - 12:00 PM
Monday, March 22
Add to calendar 03/22/2027 11:00 03/22/2027 11:00 Networking Break US/Pacific

11:10 AM - 11:20 AM
Monday, March 22
Mainstage
Add to calendar 03/22/2027 11:10 03/22/2027 11:10 Shoptalk 2027 - Day 1 A Virtual Store Tour Mainstage US/Pacific

Add to calendar 03/22/2027 14:10 03/22/2027 14:10 Designing the Digital Store: Aligning Tech Priorities to Your Customers' Unique Preferences Track 3 US/Pacific

2:10 PM - 2:30 PM
Monday, March 22
Track 4
Add to calendar 03/22/2027 14:10 03/22/2027 14:10 How Executives Create and Maintain a Culture of Innovation Track 4 US/Pacific

Add to calendar 03/22/2027 14:10 03/22/2027 14:10 Personalized Commerce: Digital Leaders Redefining Value and Relevance Track 1 US/Pacific

Add to calendar 03/22/2027 14:10 03/22/2027 14:10 The New State of MarTech: How AI Improves ROI of Acquisition and Retention Track 2 US/Pacific

Add to calendar 03/22/2027 14:30 03/22/2027 14:30 Beyond Products: Building Customer Connections Through Value-Added Services Track 4 US/Pacific

Add to calendar 03/22/2027 14:30 03/22/2027 14:30 Mapping the New Customer Journey: From Product Discovery to Social Commerce Track 1 US/Pacific

Add to calendar 03/22/2027 14:30 03/22/2027 14:30 Strategies for Digital Data Collection in Physical Retail Environments Track 3 US/Pacific

2:30 PM - 2:50 PM
Monday, March 22
Track 2
Add to calendar 03/22/2027 14:30 03/22/2027 14:30 The Creator Economy: Achieving Growth Through Modern Storytelling Track 2 US/Pacific

Add to calendar 03/22/2027 15:00 03/22/2027 15:00 Redefining Associate Roles to Meet the Needs of Today's Digitally Savvy Shoppers Track 3 US/Pacific

Add to calendar 03/22/2027 15:00 03/22/2027 15:00 Rethinking the Metrics that Matter; From Conversion to Consideration Track 1 US/Pacific

Add to calendar 03/22/2027 15:00 03/22/2027 15:00 Synthetic Personas: Marketing's New Tool for Accelerating Customer Insights Track 2 US/Pacific

Add to calendar 03/22/2027 15:00 03/22/2027 15:00 The C-Suite Mindset: Adopting the DNA of Successful AI-Enabled Startups Track 4 US/Pacific

Add to calendar 03/22/2027 15:30 03/22/2027 15:30 How CMOs are Rethinking Attribution Modeling with AI Platforms in the Mix Track 2 US/Pacific

Add to calendar 03/22/2027 15:30 03/22/2027 15:30 Retail Leaders: Making Memberships Work as a Model for Achieving Customer Loyalty Track 4 US/Pacific

Add to calendar 03/22/2027 15:30 03/22/2027 15:30 Talent and Tech Requirements For Building A High-Performing Commerce Team Track 1 US/Pacific

3:30 PM - 3:40 PM
Monday, March 22
Track 3
Add to calendar 03/22/2027 15:30 03/22/2027 15:30 Transforming Store Operations Through Emerging Technology Track 3 US/Pacific

3:50 PM - 4:10 PM
Monday, March 22
Track 3
Add to calendar 03/22/2027 15:50 03/22/2027 15:50 AI’s Impact on the Future of Product Assortment Strategies Track 3 US/Pacific

3:50 PM - 4:10 PM
Monday, March 22
Track 4
Add to calendar 03/22/2027 15:50 03/22/2027 15:50 Building Your Brand's Business Case for an AI Center of Excellence Track 4 US/Pacific

Add to calendar 03/22/2027 15:50 03/22/2027 15:50 How Retailers and Brands Build Sustainable Value Into Mobile App Experiences Track 1 US/Pacific

Add to calendar 03/22/2027 15:50 03/22/2027 15:50 The Real Value and Challenges of Retaining Authenticity in Brand Marketing Track 2 US/Pacific

Add to calendar 03/22/2027 16:10 03/22/2027 16:10 How AI has Changed Capabilities of Commerce, OMS, POS, and Delivery Platforms Track 1 US/Pacific

Add to calendar 03/22/2027 16:10 03/22/2027 16:10 How Retailers Rationalize the Right Mix of Owned, Marketplace, and Dropship Inventory Track 3 US/Pacific

4:10 PM - 4:30 PM
Monday, March 22
Track 2
Add to calendar 03/22/2027 16:10 03/22/2027 16:10 Programmatic Advertising: The Talent and Tools Needed for Tomorrow Track 2 US/Pacific

Add to calendar 03/22/2027 16:10 03/22/2027 16:10 The Future of Retail Data: Unstructured, Unrestrained, and Wildly Unpredictable Track 4 US/Pacific

Add to calendar 03/22/2027 16:40 03/22/2027 16:40 AI and Data Intelligence: The Tools and Tech that are Enabling Competitive Advantage Track 4 US/Pacific

Add to calendar 03/22/2027 16:40 03/22/2027 16:40 AI ROI: Retailers Reveal Results of AI Investments and Innovational Change Track 1 US/Pacific

4:40 PM - 5:00 PM
Monday, March 22
Track 3
Add to calendar 03/22/2027 16:40 03/22/2027 16:40 Best Practices for Returns Strategies to Maximize Revenue Retention Track 3 US/Pacific

Add to calendar 03/22/2027 16:40 03/22/2027 16:40 Employee-Generated Content: How Leaders Inspire Internal Creator Communities Track 2 US/Pacific

5:00 PM - 5:20 PM
Monday, March 22
Track 2
Add to calendar 03/22/2027 17:00 03/22/2027 17:00 Defining a Distinct Brand Voice for Your Social Series Track 2 US/Pacific

Add to calendar 03/22/2027 17:00 03/22/2027 17:00 Expedited Last-Mile Delivery: The Value, Opportunities, and Challenges Track 3 US/Pacific

Add to calendar 03/22/2027 17:00 03/22/2027 17:00 Keeping Knowledge Workers "In the Loop" When Information Becomes Automated Track 4 US/Pacific

5:00 PM - 5:20 PM
Monday, March 22
Track 1
Add to calendar 03/22/2027 17:00 03/22/2027 17:00 Tech Investments that Retailers and Brands are Making Today Track 1 US/Pacific

9:00 PM - 5:30 PM
Monday, March 22
Add to calendar 03/22/2027 21:00 03/22/2027 21:00 Show Floor Open US/Pacific

8:30 AM - 6:00 PM
Tuesday, March 23
Add to calendar 03/23/2027 08:30 03/23/2027 08:30 Show Floor Open US/Pacific

Add to calendar 03/23/2027 10:45 03/23/2027 10:45 CMOs Strategies for Retaining Customer Attention when Content Becomes Ubiquitous Track 2 US/Pacific

10:45 AM - 11:05 AM
Tuesday, March 23
Track 1
Add to calendar 03/23/2027 10:45 03/23/2027 10:45 Digital Innovators: How To Design Best-In-Class Customer Experiences Track 1 US/Pacific

Add to calendar 03/23/2027 10:45 03/23/2027 10:45 Executives' Guide To Agentic AI: What It Is And Where Retailers Need To Start Track 4 US/Pacific

Add to calendar 03/23/2027 10:45 03/23/2027 10:45 Six Strategic Initiatives Every Retail Leader should Evaluate to Transform Stores Track 3 US/Pacific

11:05 AM - 11:25 AM
Tuesday, March 23
Track 3
Add to calendar 03/23/2027 11:05 03/23/2027 11:05 Building Stores Designed to Improve Cross-Channel Conversion Track 3 US/Pacific

Add to calendar 03/23/2027 11:05 03/23/2027 11:05 Loyalty Programs: Incremental Impacts of Transactional Versus Relationship-Based Offerings Track 2 US/Pacific

11:05 AM - 11:25 AM
Tuesday, March 23
Track 4
Add to calendar 03/23/2027 11:05 03/23/2027 11:05 Preparing Your Business Strategy for the Impact of Agentic AI Track 4 US/Pacific

Add to calendar 03/23/2027 11:05 03/23/2027 11:05 The Streaming Storefront: Selling On Social Platforms As Part Of A Commerce Strategy Track 1 US/Pacific

11:35 AM - 11:55 AM
Tuesday, March 23
Track 1
Add to calendar 03/23/2027 11:35 03/23/2027 11:35 A Digital Leader's Guide To The Impact Of AI On Commerce Roles Track 1 US/Pacific

Add to calendar 03/23/2027 11:35 03/23/2027 11:35 Accelerating and Elevating Expertise: How AI is Helping Retailers Train and Maintain Associates Track 3 US/Pacific

11:35 AM - 11:55 AM
Tuesday, March 23
Track 2
Add to calendar 03/23/2027 11:35 03/23/2027 11:35 How CMOs Rationalize the Marketing Tech Stack to Keep Budgets Intact Track 2 US/Pacific

Add to calendar 03/23/2027 11:35 03/23/2027 11:35 Innovative Startup Tech: What Retailer and Brand Leaders are Most Excited About Track 4 US/Pacific

Add to calendar 03/23/2027 11:55 03/23/2027 11:55 Build Versus Buy: How Decision Makers are Rethinking Tech Direction in the Age of AI Track 4 US/Pacific

11:55 AM - 12:15 PM
Tuesday, March 23
Track 2
Add to calendar 03/23/2027 11:55 03/23/2027 11:55 Personalized Marketing: What Successful Strategies Have in Common Track 2 US/Pacific

Add to calendar 03/23/2027 11:55 03/23/2027 11:55 Stores as Fulfillment Centers: Best Practices for Maximizing Profits and Minimizing Costs Track 3 US/Pacific

11:55 AM - 12:15 PM
Tuesday, March 23
Track 1
Add to calendar 03/23/2027 11:55 03/23/2027 11:55 Strategies For Converting And Sustaining Subscription Service Customers Track 1 US/Pacific

12:25 PM - 12:45 PM
Tuesday, March 23
Track 3
Add to calendar 03/23/2027 12:25 03/23/2027 12:25 AI and its Impact on the Future of Product Assortment Strategies Track 3 US/Pacific

12:25 PM - 12:45 PM
Tuesday, March 23
Track 2
Add to calendar 03/23/2027 12:25 03/23/2027 12:25 Full-Funnel Retail Media Programs that Work for Retailers and Brands Track 2 US/Pacific

Add to calendar 03/23/2027 12:25 03/23/2027 12:25 KPIs Versus OKRs: How C-Level Executives Find the Right Balance for Measuring Success Track 4 US/Pacific

12:25 PM - 12:45 PM
Tuesday, March 23
Track 1
Add to calendar 03/23/2027 12:25 03/23/2027 12:25 The State Of Headless Commerce & The Future Of Platforms Track 1 US/Pacific

Add to calendar 03/23/2027 12:45 03/23/2027 12:45 Building and Maintaining a Solid Reputation in the Era of AI Search US/Pacific

Add to calendar 03/23/2027 12:45 03/23/2027 12:45 Capturing Customer ID: Best Practices that Lead to Enriched Customer Profiles Track 4 US/Pacific

Add to calendar 03/23/2027 12:45 03/23/2027 12:45 Retaining Control with a Strategic Mix of Owned, Marketplace, and Dropship Inventory Track 3 US/Pacific

Add to calendar 03/23/2027 12:45 03/23/2027 12:45 Winning Media-Motivated Consumers: Using Video And Audio To Increase Conversion Track 1 US/Pacific

Add to calendar 03/23/2027 13:15 03/23/2027 13:15 Making the Move from Personas to Profiles With Individualized Customer Understanding Track 4 US/Pacific

1:15 PM - 1:35 PM
Tuesday, March 23
Track 2
Add to calendar 03/23/2027 13:15 03/23/2027 13:15 Retail Media: Data-Driven Insights for Channel Mix Decision-Making Track 2 US/Pacific

1:15 PM - 1:35 PM
Tuesday, March 23
Track 3
Add to calendar 03/23/2027 13:15 03/23/2027 13:15 Returns Practices and Policies to Maximize Revenue Retention Track 3 US/Pacific

1:15 PM - 1:35 PM
Tuesday, March 23
Track 1
Add to calendar 03/23/2027 13:15 03/23/2027 13:15 The Consumer's Path To Purchase: Removing Cross-Channel Friction Track 1 US/Pacific

1:35 PM - 1:55 PM
Tuesday, March 23
Track 1
Add to calendar 03/23/2027 13:35 03/23/2027 13:35 Best Practices And The Real Impact Of Optimized Checkout Experiences Track 1 US/Pacific

1:35 PM - 1:55 PM
Tuesday, March 23
Track 3
Add to calendar 03/23/2027 13:35 03/23/2027 13:35 Faster Fulfillment and the Case for Expedited Last Mile Delivery Track 3 US/Pacific

1:35 PM - 1:55 PM
Tuesday, March 23
Track 4
Add to calendar 03/23/2027 13:35 03/23/2027 13:35 Real-Time Reporting: How Rapid Insights Lead to Better Decisions Track 4 US/Pacific

Add to calendar 03/23/2027 13:35 03/23/2027 13:35 The Role of Influencers: How to Find and Design Partnerships that Work Track 2 US/Pacific

3:00 PM - 3:10 PM
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 15:00 03/23/2027 15:00 Welcome Back To Shoptalk Opening Remarks & Recap Day 1 Mainstage US/Pacific

3:10 PM - 3:30 PM
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 15:10 03/23/2027 15:10 Keynote Session: Shifting Expectations Of AI-Savvy Consumers Mainstage US/Pacific

3:30 PM - 3:50 PM
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 15:30 03/23/2027 15:30 Keynote Session: Futureproofing For Retailers And Brands Mainstage US/Pacific

3:50 PM - 4:10 PM
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 15:50 03/23/2027 15:50 Keynote Session: Shoptalk Original Research - State Of Retail Mainstage US/Pacific

4:10 PM - 4:20 PM
Tuesday, March 23
Mainstage
Add to calendar 03/23/2027 16:10 03/23/2027 16:10 Shoptalk 2027 - Day 2 A Virtual Tour Of What's In Store Mainstage US/Pacific

8:00 PM - 10:30 PM
Tuesday, March 23
Mandalay Bay Beach
Add to calendar 03/23/2027 20:00 03/23/2027 20:00 Shoptalk Beach Party Mandalay Bay Beach US/Pacific

9:00 AM - 3:00 PM
Wednesday, March 24
Add to calendar 03/24/2027 09:00 03/24/2027 09:00 Show Floor Open US/Pacific

9:25 AM - 9:45 AM
Wednesday, March 24
Track 1
Add to calendar 03/24/2027 09:25 03/24/2027 09:25 Disruptor Spotlight: Digital Engagement Track 1 US/Pacific

9:25 AM - 9:45 AM
Wednesday, March 24
Track 2
Add to calendar 03/24/2027 09:25 03/24/2027 09:25 Disruptor Spotlight: Marketing Track 2 US/Pacific

9:25 AM - 9:45 AM
Wednesday, March 24
Track 4
Add to calendar 03/24/2027 09:25 03/24/2027 09:25 Disruptor Spotlight: Retail Data & Insights Track 4 US/Pacific

9:25 AM - 9:45 AM
Wednesday, March 24
Track 3
Add to calendar 03/24/2027 09:25 03/24/2027 09:25 Disruptor Spotlight: Stores Track 3 US/Pacific

9:45 AM - 10:05 AM
Wednesday, March 24
Track 1
Add to calendar 03/24/2027 09:45 03/24/2027 09:45 Disruptor Spotlight: Digital Engagement Track 1 US/Pacific

9:45 AM - 10:05 AM
Wednesday, March 24
Track 2
Add to calendar 03/24/2027 09:45 03/24/2027 09:45 Disruptor Spotlight: Marketing Track 2 US/Pacific

9:45 AM - 10:05 AM
Wednesday, March 24
Track 4
Add to calendar 03/24/2027 09:45 03/24/2027 09:45 Disruptor Spotlight: Retail Data & Insights Track 4 US/Pacific

9:45 AM - 10:05 AM
Wednesday, March 24
Track 3
Add to calendar 03/24/2027 09:45 03/24/2027 09:45 Disruptor Spotlight: Stores Track 3 US/Pacific

10:15 AM - 10:35 AM
Wednesday, March 24
Track 2
Add to calendar 03/24/2027 10:15 03/24/2027 10:15 Disruptor Spotlight: Advertising Track 2 US/Pacific

10:15 AM - 10:35 AM
Wednesday, March 24
Track 1
Add to calendar 03/24/2027 10:15 03/24/2027 10:15 Disruptor Spotlight: Commerce Track 1 US/Pacific

10:15 AM - 10:35 AM
Wednesday, March 24
Track 3
Add to calendar 03/24/2027 10:15 03/24/2027 10:15 Disruptor Spotlight: Product & Fulfillment Track 3 US/Pacific

10:15 AM - 10:35 AM
Wednesday, March 24
Track 4
Add to calendar 03/24/2027 10:15 03/24/2027 10:15 Disruptor Spotlight: Retail Strategy Track 4 US/Pacific

10:35 AM - 10:55 AM
Wednesday, March 24
Track 2
Add to calendar 03/24/2027 10:35 03/24/2027 10:35 Disruptor Spotlight: Advertising Track 2 US/Pacific

10:35 AM - 10:55 AM
Wednesday, March 24
Track 1
Add to calendar 03/24/2027 10:35 03/24/2027 10:35 Disruptor Spotlight: Commerce Track 1 US/Pacific

10:35 AM - 10:55 AM
Wednesday, March 24
Track 3
Add to calendar 03/24/2027 10:35 03/24/2027 10:35 Disruptor Spotlight: Product & Fulfillment Track 3 US/Pacific

10:35 AM - 10:55 AM
Wednesday, March 24
Track 4
Add to calendar 03/24/2027 10:35 03/24/2027 10:35 Disruptor Spotlight: Retail Strategy Track 4 US/Pacific

1:40 PM - 1:50 PM
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 13:40 03/24/2027 13:40 Welcome Back To Shoptalk Opening Remarks & Recap Day 2 Mainstage US/Pacific

1:50 PM - 2:10 PM
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 13:50 03/24/2027 13:50 Keynote Session: Mindsets Of Retail Disruptors Mainstage US/Pacific

2:10 PM - 2:30 PM
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 14:10 03/24/2027 14:10 Keynote Session: Realities Of Retail Myths Mainstage US/Pacific

2:30 PM - 2:50 PM
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 14:30 03/24/2027 14:30 Keynote Session: Shoptalk Takeaways Mainstage US/Pacific

2:50 PM - 3:00 PM
Wednesday, March 24
Mainstage
Add to calendar 03/24/2027 14:50 03/24/2027 14:50 Shoptalk 2027 - Day 3 Thank You! Mainstage US/Pacific