From Discovery to Service: Winning the Omnichannel Customer Journey With AI at Macy’s
Thursday 26 March 9:05 AM - 9:25 AM The Main Stage
Customer-Facing AI Applications
Embracing Welcoming Retail Experiences
Generative and Agentic AI
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03/26/2026 09:05
03/26/2026 09:25
From Discovery to Service: Winning the Omnichannel Customer Journey With AI at Macy’s
The Main Stage
US/Pacific
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Moderator
Bloomberg TV Anchor, Bloomberg
Speakers
Chief Stores Officer, Macy's Inc.
Chief Customer & Digital Officer, Macy's Inc.
